It can be stressful if your business has a problem with heating or air conditioning. Maybe your building feels too hot or too cold. Maybe your system isn’t working at all. Or perhaps you just know it’s time for a regular check-up. Whatever the reason, it’s common to wonder what happens after you ask for help. How long will it take? What steps are involved?
At Harold Brothers, we know that waiting without answers can be frustrating. That’s why we want to make everything clear. When you contact us, we follow a simple step-by-step process so you always know what’s happening and what comes next.
In this article, you’ll learn exactly what happens from when you call us to when we review your service quote or maintenance plan. We’ll walk through each step of the process, show how long it usually takes, and explain why it matters.
Every service request begins with a quick call or message. You can reach out by phone, email, or through our website.
We’ll ask you a few basic questions to understand your situation. We’ll want to know:
This step is all about getting the right information so we can move quickly and send the right person to help. The call only takes a few minutes, and we’ll work fast to set up the next step.
Once we understand your request, we’ll schedule a time to visit your building. Our service manager will come to you to take a look at the system in person. This visit helps us get a better picture of what’s going on.
Every building is different, and it’s important for us to see the equipment up close before we make any recommendations. This helps avoid surprises later on and lets us plan the best solution for your specific situation. We do our best to book the site visit within one to three business days after your call, depending on how urgent your issue is and when you're available.
During the site visit, our service manager will meet with you to talk about what you need. They’ll walk through the building with you, look at your equipment, and ask questions about your HVAC history and any issues you’ve been having. This is your chance to explain what you’re looking for, whether it’s a repair, a replacement, or a plan to keep things running smoothly year-round.
We want you to feel comfortable and confident that we understand your needs. That’s why we always take the time to have a real conversation. This visit usually lasts about an hour or less, and it gives us all the information we need to move forward.
After the site visit, we return to the office and put together a solution. That solution may be a one-time quote for service or a preventative maintenance contract if you’re looking for regular care. A preventative maintenance contract is best if you want to keep your system running smoothly over time and avoid future breakdowns.
We build each quote or contract based on what we saw during the visit and your needs. You won’t get a guess—you’ll get a carefully prepared plan. We usually send this to you within one to three business days of the site visit. Everything is clearly explained so you’ll know exactly what’s included, how much it will cost, and how long it should take.
Once we send you the quote or contract, we don’t leave you to figure it out alone. We’ll schedule a time to go over it with you, either in person, on the phone, or through email—whatever works best for you. This review helps make sure everything is clear.
During this step, we explain what work is included, what the pricing looks like, and what your next steps would be if you want to move forward. You can ask as many questions as you need. We want you to feel fully informed and confident before making any decisions. We don’t pressure anyone into saying yes—we simply give you the tools and answers you need.
From your first call to the final review, the whole process usually takes about three to seven business days. This can vary depending on your schedule and how quickly decisions are made, but we do everything we can to keep things moving quickly. If it’s an emergency, we’ll do our best to speed things up even more.
This process helps ensure you get a custom solution that works for your building and your needs, not just a quick fix that might cause more problems later. We believe in doing things right the first time, and that takes just a little bit of planning up front
If your HVAC system needs attention—whether it’s broken, noisy, or just overdue for a check-up—now’s the time to act. The earlier we catch a problem, the easier and more affordable it is to fix.
The first step is simple. Just call Harold Brothers or visit our website to request a quote. You don’t need to know exactly what’s wrong. That’s our job. We’ll walk you through the process and help you find the best option.
At the end of the day, dealing with HVAC issues in your building can feel overwhelming. Whether something broke or you’re trying to stay ahead of future problems, it’s normal to feel uncertain. That’s why Harold Brothers follows a clear and honest process. We walk you through every step so you can make smart, confident decisions.
Now that you understand what happens from the moment you reach out to the moment we review your quote together, you’re ready to move forward without worry. If you still have questions or aren’t sure what kind of service you need, don’t stress—we’re here to help.
Contact us today to check out our preventative maintenance options and learn more about what we offer.